I Lost – the Money and the Computer

Well, I got the final verdict from PayPal the other day. They are really, really sorry, but due to the fact I did not ship to the address in the "Transaction Details" as required for the "Seller's Protection" I am out  the money and the computer.

Funny thing, after reading the email telling me they had reversed the charge on the credit card used, I called and who did I get in the "Security Department?" Why none other than my good friend Matt. I started laughing and hung up. Okay two questions come to mind, is Matt the only person who works in security and/or is everything handled alphabetically? I couldn't go another round with Matt. Having a burning desire to scream, yes scream at someone at PayPal I called back. Luckily, this time I get Gerald.

I will give Gerald one plus, (the old saying give credit where credit is due) he had as much professionalism as PayPal would allow.

If you remember in an earlier post, I went over the email I got from PayPal where they "recommended" that I send to the address on the "Transaction Details," and questioned Gerald whether PayPal  understood the difference between "recommended" and "required". He said they did. I then asked why if PayPal understood the difference they would send the email worded as they do. He's response was great:

"Well we really can't require you to do it. Many merchants don't want to do and just take the risk of losing their money and product."

After going around and around with Gerald and being put on hold several times, I brought to his attention that not once during PayPal's on hold commercials did I hear anything about the security they offer their sellers. Heard lots about how they protect the buyer though. As with much of what I brought to his attention, he had nothing to say.

I finally decided to go looking for this "requirement." It took five (5) clicks to get there. When someone doesn't want you to find something, they hide it deep in their web site. I fully believe that PayPal doesn't want you to know about this little "requirement." PayPal/eBay is well aware of the fraud being committed on the two sites. Can you imagine what the quarterly reports would be if PayPal/eBay actually had to start paying for their seller's losses?One other kicker from PayPal, when you sign first sign up for your account, you agree not to sue them for any damages done to you using their services. Isn't that nice.

Companies like PayPal/eBay are what is wrong with America today. Once companies took pride in the service you got from them, today they take pride in how deceptive they can be. A sorry state we are in.

One last thought on how really, really sorry they are this happened to me; as I said to Gerald – you don't give a rat's butute (sp?) that I lost the money and computer. Again, he had nothing to say.